Medspa Practice Manager

Anonymous•Boston, MA

10h•Onsite

About The Position

We are a luxury medical aesthetics practice redefining aesthetic wellness through advanced technology, exceptional patient outcomes, and a culture of operational excellence. The clinic is built around delivering a five-star patient experience, offering cutting-edge treatments, and operating with business systems designed to support long-term growth and scalability. We are seeking a Practice Manager who operates with an ownership mindset, someone who understands that exceptional patient care and strong business performance go hand-in-hand. This role is ideal for a results-driven leader who thrives in a high-performance environment and wants to help build and grow a premium aesthetic practice. The Practice Manager serves as the operational and revenue leader of the practice, responsible for ensuring the clinic runs efficiently, delivers an exceptional patient experience, and consistently meets or exceeds business goals. This role sits at the center of the clinic’s success. The Practice Manager will act as a primary point of contact for many prospective patients, managing inbound inquiries and ensuring every interaction is handled with professionalism, warmth, and urgency. From the first phone call or consultation request through checkout, the Practice Manager ensures each patient experience reflects elevated service standards. Beyond client experience, the Practice Manager is responsible for driving business performance and maintaining accountability across the team. This includes establishing daily, weekly, and monthly revenue targets and ensuring providers and front desk staff remain aligned with key performance indicators such as consultation conversions, treatment revenue, retail performance, and membership enrollments. As the leader of the clinic team, the Practice Manager sets the tone for culture, professionalism, and performance. This role includes coaching team members, monitoring results, and providing ongoing guidance to ensure staff remain aligned with growth objectives and service expectations. The ideal candidate understands that running a successful medical aesthetics practice requires a balance of leadership, organization, patient relationships, and financial discipline. Responsibilities include oversight of clinic operations, vendor coordination, inventory management, scheduling efficiency, team performance, and operational systems that support day-to-day execution. This role also requires a forward-thinking and innovative mindset, with a continuous focus on improving workflow, elevating the patient experience, optimizing revenue opportunities, and strengthening operational infrastructure. The Practice Manager plays a key role in identifying growth opportunities and supporting the evolution of the practice into a high-performing, scalable business. The position is both strategic and hands-on, ideal for someone who wants to do more than manage a clinic, and instead contribute meaningfully to building and growing a thriving aesthetic practice.

Requirements

5+ years of management experience in a medical spa, aesthetic clinic, dermatology practice, plastic surgery practice, or luxury wellness environment
Proven experience improving revenue performance, patient retention, and retail sales within a clinical or aesthetic setting
Demonstrated ability to develop and execute business strategies that support growth and operational efficiency
Experience leading and mentoring teams with accountability to KPIs and service standards
Strong understanding of aesthetic treatments, skincare products, consultation workflows, and patient journey optimization
Experience managing scheduling systems, inventory, vendor relationships, and budgeting processes
Strong analytical and organizational skills with the ability to interpret performance data and implement improvements
Exceptional leadership and communication skills
Entrepreneurial mindset with a strong sense of ownership, initiative, and accountability

Responsibilities

Oversee daily opening and closing procedures, ensuring operational workflows, safety protocols, and service standards are consistently maintained
Manage daily financial operations, including transaction reconciliation, deposits, and maintaining accurate documentation
Generate and review daily, weekly, and monthly operational reports tracking key performance metrics such as revenue, treatment mix, retail sales, patient retention, and staff productivity
Collaborate with ownership to establish quarterly Key Performance Indicators (KPIs) and implement systems that support accountability across the team
Monitor performance against KPIs and proactively implement strategies to improve productivity, patient flow, and revenue performance
Partner with ownership and marketing teams to support execution of the marketing calendar, including seasonal campaigns, internal promotions, patient events, and membership initiatives
Serve as the primary liaison between clinic staff and leadership, ensuring alignment, communication, and execution of initiatives
Identify opportunities to improve operational efficiency, strengthen team productivity, and elevate the overall patient experience while supporting scalable growth
Develop and oversee monthly, quarterly, and annual revenue goals for the practice
Monitor performance indicators including treatment revenue, retail sales, memberships, and consultation conversion rates
Hold team members accountable to individual and practice-level performance expectations
Review financial dashboards and reporting to identify growth opportunities and operational improvements
Manage budgets, inventory levels, and vendor purchasing to maintain profitability and cost efficiency
Recruit, onboard, and develop high-performing team members
Foster a culture of professionalism, accountability, and performance excellence
Conduct coaching sessions, performance reviews, and development planning
Ensure team members are trained in patient experience standards, treatment education, and consultation best practices
Address scheduling coordination, performance management needs, and team development priorities
Build strong patient relationships and ensure every client receives a high-touch, luxury-level experience
Oversee the consultation journey from initial inquiry through long-term retention
Manage escalated patient concerns with professionalism and care
Ensure the clinic environment remains clean, organized, and reflective of premium service expectations
Support execution of marketing campaigns, events, referral initiatives, and partnership opportunities
Track and report lead conversion performance, retention metrics, and membership growth
Collaborate with leadership and marketing teams to support new patient acquisition and overall business growth