Medspa Coordinator

Laser Skin & Wellness•Palm Beach, FL

About The Position

Medspa Coordinator Laser Skin & Wellness is a premier medical spa providing a whole array of cosmetic, medical, and medspa experience. We offer our patients the tools to live much healthier lives with a combination of laser treatments, nutritional counseling, functional medicine and various aesthetic and wellness practices. These provide our client’s optimum health, physical satisfaction, and personal fulfillment. The Laser Skin & Wellness brand is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development. We are seeking a Medical Receptionist who wants to work in a well-established medical spa clinic. You will play a pivotal role in assisting our medical professionals in delivering top-quality patient care.

Requirements

2 years high end customer service experience.
1 year medical aesthetics experience.
EMR experience
Computer proficiency
Must have positive attitude.
Team player with strong work ethic.
Impeccable personal appearance.
Physical mobility to bend, lift, and stand for prolonged periods.
Ability to work overtime, weekends, days, evenings and/or holidays.
Ability to meet US employment and eligibility requirements.

Responsibilities

Consistently provides excellent customer service to all clients in-person, over the phone and through text/email inquiries
Educates clients on Laser Skin and Wellness services, products and treatment options
Exudes positive attitude while working in a fast-paced medical aesthetic center
Oversees daily schedule to ensure seamless client experience
Answering and screening phone calls, scheduling appointments, taking messages and ensuring prompt delivery to proper staff member
Monitor and respond to office voicemail, email inquiries and text messages throughout the day
Accurately checking clients in/out and scheduling all follow up visits
Intelligent booking using EMR software, preferably Nextech
Preparing proper medical documents for patients through EMR
Ability to stay calm under pressure and quickly find solutions to potential issues
Responsible for cleanliness and appearance of spa including relaxation areas, treatment rooms, lobby, front desk and back of house