Medline Coordinator

HAMILTON HEALTH CENTER INC•Harrisburg, PA

About The Position

The Medline Coordinator is responsible for managing the medication refill process to ensure timely, accurate coordination between patients, providers, and pharmacies. This role supports continuity of care by tracking refill requests, facilitating provider review, and maintaining accurate documentation within the Electronic Medical Record (EMR). The Medline Coordinator plays a critical role in patient access to medications by ensuring efficient workflow, clear communication, and adherence to clinical protocols within a high-volume outpatient setting. Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. The center continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania’s residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention, regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic of the underinsured and uninsured to include medical, dental, social, and related services and to become a healthcare provider of choice for the Greater Harrisburg area residents. For over 50 years, we have been true to these words. As part of our team, you will work alongside dedicated professionals who care deeply about the individuals we serve.

Requirements

High school diploma or equivalent
Completion of an accredited Medical Assistant program
Proficiency in basic computer and data entry skills
Strong communication and customer service skills
Ability to work collaboratively in a team-based environment

Nice To Haves

Prior CPR/First Aid certification
At least one (1) year of experience in a medical or physician office setting
Familiarity with Electronic Medical Records (EMR)
Knowledge of Joint Commission standards
Bilingual (Spanish, Nepali, French, or Arabic preferred)

Responsibilities

Respond to patient and pharmacy inquiries regarding medication refills
Investigate and track the status of refill requests
Educate patients on medication refill policies and procedures
Document refill requests and patient interactions accurately in the EMR
Retrieve and process refill requests from phone messages and fax communications
Present refill requests to providers for timely review and approval
Communicate approved or denied refill requests to patients and pharmacies
Process and document prior authorizations as directed by providers
Maintain compliance with medication refill workflows and documentation standards
Support overall clinic workflow and collaborate with clinical teams
Maintain patient confidentiality and adhere to HIPAA guidelines
Suggest process improvements to enhance efficiency, productivity, and quality of service
Participate in training, meetings, and ongoing professional development
Perform additional duties as assigned within scope of practice