Medication Support Pharmacy Technician

UnitedHealth Group • Eden Prairie, MN

15h • $18 - $32 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Medication Support Pharmacy Technician will effectively support the successful implementation and execution of all pharmacy programs and processes. The Associate will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member’s outreach calls.
Hours: Monday – Friday, will work an 8-hour shift during business hours of 8am – 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks.
You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• National Pharmacy Technician Certification
• Registered Pharmacy Technician license in state of residence
• 2+ years of experience in a pharmacy setting
• 1+ years of administrative support experience
• 1+ years of experience working with Microsoft Office products, including Word, Outlook and Excel
• 1+ years of experience with pharmacy and/or medical terminology knowledge base
• 6+ months of call center experience
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection and installation
• Access to a location/workspace in the home that is separate from non-workspace areas and can be secured to maintain PHI or PII security in line with UnitedHealth Group policies and standard
• Ability to keep all company sensitive documents secure (if applicable)

Nice To Haves

• Certified Medical Assistant training or certification
• 3+ years of experience in a pharmacy setting
• 3+ years of experience in a physician’s clinic or hospital
• Experience with Medication Adherence measures
• Salesforce documentation experience
• Rx Claim experience
• Online softphone experience
• Bilingual language proficiency (English/Spanish)

Responsibilities

• Conducts high volume in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
• Comfortable working in high call volume call center environment
• Completes calls/assignments and productivity weekly and monthly standards are met
• Provides excellent customer service by serving as a resource to all internal and external customers
• Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
• Exhibits excellent phone and communication skills while providing complete and accurate information to members, providers, and clinical staff
• Must be able to multi-task using multiple applications to provide accurate and responsive information to the member
• Must be able to pivot throughout the day to perform multiple duties
• Receives and responds to escalated inquiries from all communication venues: e.g., task queues, fax portal, claim queue, department documentation platform
• Responsible for inbound fax duties to include translation of prescriber notes and directions (sig)
• Provide support to internal staff and providers with respect to Medicare drug related issues. Request additional or supplemental information via correspondence to complete applications
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
• Participate in and contribute to the overall pharmacy quality improvement initiatives
• Assist in training for new hires and internal staff
• Ability to create personalized relationships with members while addressing individual needs
• Attends required meetings and required participation in special committees as needed
• Ability to perform call auditing and provide peer to peer feedback
• Participate in peer-to-peer council meetings
• Ability to translate prescription drug name, quantities and directions
• Ability provide support to members around medication usage
• Ability to work independently, with some supervision and direction from manager
• Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, managers, supervisors and leads
• Demonstrate a high degree of professionalism to always include personal conduct and appearance
• Ability to always maintain strict confidentiality with members while abiding by all HIPPA and compliance requirements
• Compliance with all organizational policies regarding ethical business practices
• Ability to work independently, with some supervision and direction from manager
• Must adhere to all department policies and procedures
• Adheres to assigned schedule including log in/out time, breaks and lunches. Excellent attendance is a must
• Ability to work an assigned 40-hour week; 8-hour shift between 8am-8pm CST, Monday through Friday and 9am-6pm CST on Saturdays
• Training is for 3- 4 weeks. Training time is 9:00am-6:00pm CST. Monday- Friday. This training time is subject to change
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED