Medication Access Coordinator

Froedtert • Neenah, WI

8d • Hybrid

About The Position

This role will coordinate and oversee medication access workflows across North Region ThedaCare specialty clinics and support the day-to-day operations of the Medication Access team.
Key roles and responsibilities include but are not limited to:
Coordinate prior authorization and financial assistance workflows for North Region ThedaCare specialty clinics
Serve as an escalation point for complex medication access issues
Support and guide Medication Access Specialists in daily work
Partner with pharmacists, clinic leadership, and providers to ensure timely access to therapy
Assist with workflow development, standardization, and performance improvement initiatives
You will be a great fit for this role if:
You have strong experience in medication access or specialty pharmacy workflows
You enjoy leading and coordinating work across teams
You are highly organized with strong follow-up skills
You are motivated to improve processes and patient access to care
EXPERIENCE DESCRIPTION:
A minimum of 2 years experience as a Medication Access Specialist 2 (or similar experience). Cross trained and demonstrated ability to support prior authorization services in a minimum of 3 different disease states and/or demonstrated ability to support multiple clinics from a medication refill perspective and/or demonstrated ability to support all areas in regards to foundation and manufacture assistance. Cross trained and demonstrated competence in multiple medication access team responsibilities (such as prior authorizations, foundation and manufacture assistance, and medication refill support). Experience with 3rd party insurance.
EDUCATION DESCRIPTION:
High school diploma or equivalent is required. 4 year degree preferred. Graduate of ASHP accredited pharmacy tech training program preferred.
SPECIAL SKILLS DESCRIPTION:
Proven attention to detail. Exceptional customer service skills. Proven ability to communicate effectively with a diverse group. Outstanding organizational skills. Promotion skills ability to sell a program. Experience with various computer systems, programs, and insurance companies (such as EMR, retail pharmacy POS, web portals). Ability to independently facilitate new projects and work with a multidisciplinary group to achieve success. Aptitude for accomplishing goals with minimal supervision and working independently with efficiency and self-motivation. Critical thinking skills to improve upon current processes and suggest solutions to problems with the services.

Requirements

• A minimum of 2 years experience as a Medication Access Specialist 2 (or similar experience).
• Cross trained and demonstrated ability to support prior authorization services in a minimum of 3 different disease states and/or demonstrated ability to support multiple clinics from a medication refill perspective and/or demonstrated ability to support all areas in regards to foundation and manufacture assistance.
• Cross trained and demonstrated competence in multiple medication access team responsibilities (such as prior authorizations, foundation and manufacture assistance, and medication refill support).
• Experience with 3rd party insurance.
• High school diploma or equivalent is required.
• Application for Wisconsin registration as a Pharmacy Technician is required by hire date and must be obtained within 12 months of hire.
• Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within 6 months of hire.
• Proven attention to detail.
• Exceptional customer service skills.
• Proven ability to communicate effectively with a diverse group.
• Outstanding organizational skills.
• Promotion skills ability to sell a program.
• Experience with various computer systems, programs, and insurance companies (such as EMR, retail pharmacy POS, web portals).
• Ability to independently facilitate new projects and work with a multidisciplinary group to achieve success.
• Aptitude for accomplishing goals with minimal supervision and working independently with efficiency and self-motivation.
• Critical thinking skills to improve upon current processes and suggest solutions to problems with the services.

Nice To Haves

• 4 year degree preferred.
• Graduate of ASHP accredited pharmacy tech training program preferred.

Responsibilities

• Coordinate prior authorization and financial assistance workflows for North Region ThedaCare specialty clinics
• Serve as an escalation point for complex medication access issues
• Support and guide Medication Access Specialists in daily work
• Partner with pharmacists, clinic leadership, and providers to ensure timely access to therapy
• Assist with workflow development, standardization, and performance improvement initiatives

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees