Medicare Supplement Underwriter & Applicant Interviewer

Integrity Marketing Group•Clearwater, FL

12h•Onsite

About The Position

Medicare Supplement Underwriter & Applicant Interviewer Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. (“IAS”), an Integrity company headquartered in Clearwater, Florida, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States. JOB SUMMARY: Interviewing applicants for Medicare Supplement insurance in a professional, patient, honest, confidential, and efficient manner.

Requirements

High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service
Proven prescription drug knowledge required; Pharmacy background preferred
Strong phone contact handling skills and active listening
Familiarity with Microsoft Office products
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Problem solving ability with high level of attention to detail
Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards
Confident, self-motivated individual who thrives both independently and within a team environment
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed
May have agent license but no active appointments.

Nice To Haves

Medical insurance background preferred
Pharmacy background preferred

Responsibilities

Responsible for conducting phone interviews on both outbound and inbound telephone calls.
Verify all necessary information from the application over the phone with an applicant
Follow a telephone script and when appropriate, use supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question.
Carefully listen to the applicant’s responses to ensure the accuracy of the information gathered.
Identify and request any outstanding underwriting requirements to complete the processing of an application.
Enter completed interviews and underwriting requirements in the admin system.
Determine if an applicant meets the underwriting guidelines set forth by our clients.
Comfortable working in a face paced environment while demonstrating critical and analytical thinking capabilities.