Medicare Specialist & Casework Support
About The Position
The Community Support Specialist will act as our program's main point of contact for individuals seeking one-on-one Medicare education and counseling. Counseling will be provided in-person, over the phone, or via online video communication, e.g. Zoom. This position will also help the public during Medicare's Open Enrollment at enrollment events within the community. Look at what we have to offer! 13 paid holidays Vacation and sick leave that begin accruing immediately Military leave 156% (that's not a typo!) state-matched retirement Tuition reimbursement Employee assistance program 79% employer paid health insurance plans Dental and vision insurance plans Employer-paid $20,000 life insurance policy Public Service Loan Forgiveness Program (PSLF) through the Federal government Wide variety and availability of career advancement as the largest and most diverse employer in the State Opportunity to be part of meaningful work and make a difference through public service Training and Development based on your career aspirations Fun, inviting teammates A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Requirements
- Post high school coursework/training in social work, human services, public administration, human development, social sciences, psychology, public relations or related field.
- This position requires some travel t o enrollment events within the city or county during Medicare's open enrollment season. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation.
- Regular and reliable attendance is required.
- Able to speak effectively in one-on-one conversations, relaying complex information to the public.
- Must be able to work within a team and collaborate but also be able to work independently.
- Strong attention to detail.
- Skilled in researching and understanding complicated information and helping others understand in simpler terms.
- Comfortable with using a computer including navigating programs and online tools and processes.
Nice To Haves
- Ability to speak/write in Spanish.
Responsibilities
- Provide one-on-one Medicare education to the public via in-person, phone, or web-based tool.
- Answer calls into our statewide hot line.
- Provide office support to ensure program meets program goals, including, being available to help walk-in traffic, help with data management.
- Other duties as assigned within the scope of the classification.
Benefits
- 13 paid holidays
- Vacation and sick leave that begin accruing immediately
- Military leave
- 156% (that's not a typo!) state-matched retirement
- Tuition reimbursement
- Employee assistance program
- 79% employer paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Fun, inviting teammates
- A safe and secure environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
