Medicare Eligibility Specialist

Brown & Brown Insurance

20h•$20 - $20•Remote

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a Medicare Eligibility Specialist. We are looking for a great communicator who is customer-focused and excited by the prospect of working closely with an experienced and highly motivated team. The Eligibility Specialist provides initial education, screening and customer service to clients who become eligible for Medicare benefits. This includes a high volume of outbound calls to prospective clients over the phone to support the licensed agents with appointment setting and introductions. The Eligibility Specialist duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone. Who is right for the role: To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities. Be an active listener. Strong verbal communication skills, attention to detail, and critical thinking. Listen with empathy; ensure clients feel well-informed while moving through calls efficiently Be a team player. Demonstrate polished interpersonal skills and strong professionalism Be able to work in a fast-paced environment Meet or exceed both individual and company quota objectives Other Essentials. Excellent organization, multitasking and communication skills Execute high level outbound calls to qualify, screen and obtain consent from warm lead base / No Cold Calls Customer Relations or Medicare experience Salesforce or other CRM experience preferred BS, equivalent, or minimum of 1-2 years relative work experience preferred Benefits and Perks. Competitive compensation Remote or in-office work opportunity available Full time schedule, but with flexible hours Comprehensive medical, dental, and vision coverage Access to covered mental health resources A competitive 401k match Employee Stock Purchase Program available to all teammates Tuition reimbursement Generous paid time off plan Joining a culture of caring that values diversity of thought and background Regularly scheduled team meetings and one-on-one development time with your leader ABOUT BROWN & BROWN ABSENCE SERVICES GROUP Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Pay Range 20.00 - 20.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

Requirements

Be an active listener.
Strong verbal communication skills, attention to detail, and critical thinking.
Listen with empathy; ensure clients feel well-informed while moving through calls efficiently
Be a team player.
Demonstrate polished interpersonal skills and strong professionalism
Be able to work in a fast-paced environment
Meet or exceed both individual and company quota objectives
Excellent organization, multitasking and communication skills
Execute high level outbound calls to qualify, screen and obtain consent from warm lead base / No Cold Calls

Nice To Haves

Customer Relations or Medicare experience
Salesforce or other CRM experience preferred
BS, equivalent, or minimum of 1-2 years relative work experience preferred

Responsibilities

The Eligibility Specialist provides initial education, screening and customer service to clients who become eligible for Medicare benefits.
This includes a high volume of outbound calls to prospective clients over the phone to support the licensed agents with appointment setting and introductions.
The Eligibility Specialist duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone.

Benefits

Competitive compensation
Remote or in-office work opportunity available
Full time schedule, but with flexible hours
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement
Generous paid time off plan
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your leader
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.