Medical Team Supervisor
About The Position
The Medical Team Supervisor is a working supervisor responsible for overseeing the daily medical care and treatment of animals at the SPCA of Wake County’s Resource Center. This role ensures that all medical services are delivered with professionalism, efficiency, and compassion while prioritizing animal welfare and quality of life. Operating within the framework of shelter medicine best practices and the Guidelines for Standards of Care in Animal Shelters established by the Association of Shelter Veterinarians, this position plays a key role in population health management, disease prevention, and operational excellence. As one of two Medical Team Supervisors, this role partners closely with the Medical Director and staff veterinarians to ensure consistent protocols, strong team performance, and high-quality patient care. The position provides direct supervision, coaching, and development for medical support staff while coordinating care across intake, treatment, surgery, foster, and adoption programs. This role is ideal for experienced veterinary professionals who thrive in fast-paced, mission-driven environments and are passionate about improving outcomes in animal welfare.
Requirements
- Minimum 3 years of experience in animal welfare (medical capacity) OR 4 years in a veterinary hospital setting as a veterinary assistant or technician
- At least 1 year of supervisory or leadership experience
- Strong knowledge of veterinary medical procedures and animal handling techniques
- Ability to work effectively in a fast-paced, high-volume environment
- Strong communication, organization, and problem-solving skills
- Demonstrated commitment to animal welfare and SPCA of Wake County’s mission
- Ability to stand, walk, bend, and lift up to 50 pounds
- Frequent handling of animals of varying sizes, temperaments, and medical conditions
- Exposure to zoonotic diseases, cleaning chemicals, and medical materials
- Ability to work in a high-volume, physically active environment
Responsibilities
- Oversee and coordinate daily medical operations, ensuring timely, humane, and efficient care for all animals in SPCA custody
- Support veterinarians in delivering medical care, diagnostics, treatments, and surgical services
- Ensure consistent implementation of shelter medicine protocols, including vaccination at intake, disease prevention, and triage procedures
- Maintain high standards of biosecurity, sanitation, and infection control
- Assist with high-volume spay/neuter operations and support efficient surgical workflows
- Perform and train staff on diagnostic and laboratory procedures, including: Blood draws Fecal exams Heartworm testing FeLV/FIV testing Basic laboratory procedures
- Support population-level health strategies focused on prevention, early intervention, and treatment
- Monitor animals for signs of infectious disease and partner with veterinarians on response protocols
- Reinforce and implement protocols related to: Vaccination and parasite control Intake triage and isolation Quarantine and disease containment Stress reduction and humane handling
- Ensure accurate and timely medical recordkeeping to support population health tracking and outcomes
- Directly supervise veterinary assistants, technicians, and medical support staff
- Provide coaching, mentorship, and daily leadership to drive performance and engagement
- Conduct regular check-ins, performance feedback, and support employee development
- Lead onboarding and training for new hires and volunteers within the medical team
- Foster a collaborative, accountable, and mission-driven team culture
- Serve as one of two Medical Team Supervisors to ensure consistent leadership coverage
- Assist in managing schedules, staffing coverage, and coordination with veterinary staff
- Identify workflow inefficiencies and implement process improvements
- Maintain inventory of medical supplies, vaccines, and equipment
- Ensure treatment areas remain organized, sanitized, and compliant with best practices
- Partner closely with the Medical Director and veterinarians to implement and maintain care standards
- Collaborate with animal care, foster, and adoption teams to support positive animal outcomes
- Serve as a liaison between medical staff, veterinarians, volunteers, and cross-functional teams
- Participate in meetings and provide updates on medical operations and team performance
- Support coordination and medical oversight for offsite programs as needed
- Provide limited on-call support for urgent medical or operational needs
Benefits
- Medical and Dental: Employer pays 90% of employee coverage (full-time)
- Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
- Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care
- PAID TIME OFF –
- All part-time and full-time staff receive paid time off.
- Paid Holidays - 9 paid holidays per year (full-time)
- Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
- Sick Time - 6.5 paid sick days per year (full-time)
- FINANCIAL –
- Healthcare: Flexible Spending Account
- 401k Plan
- Coastal Federal Credit Union Membership
- 20% discount on pet adoptions and in SPCA Wake retail store
- OTHER –
- Bereavement time off
- Federal & State Leave of Absence options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
