Medical Support Specialist

Camarena Health • Los Banos, CA

15h

About The Position

The Medical Support Specialist shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing excellent customer service and technical competent nursing assistance to both patients and Camarena Health clinical providers. The Medical Support Specialist facilitates the patients access to the point of service delivery, so all patients can be seen within the expected time and schedule. Prepared to enroll or renew registration; the timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow. This team member facilitates the provision of information needed by both patients and clinicians in addition to recording and updating medical histories, patient contact information, scheduling patients and performing standard care procedure. The Medical Support Specialist reports to the Health Center Manager.

Requirements

• High School Diploma or GED
• Certification as Medical Assistant or prior experience
• Basic computer skills, attention to detail, and organizational skills.
• Abides by Rules of Confidentiality
• Use of professionalism and best efforts in your position.
• Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear adequately to auscultate B/P’s and be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision that is adequate to read increments of tuberculin/insulin syringe accurately, read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Nice To Haves

• CCMA Certification or equivalent preferred
• Previous experience in a health care setting as a Medical Assistant preferred
• Bilingual (English/ Spanish) preferred
• Quickly builds and maintains rapport with patients, providers, and staff of differing backgrounds; team player
• Flexible: learns to function at all facilities
• Demonstrated good problem-solving skills
• Demonstrates or develops intermediate computer skills
• Telephone courtesy
• Customer-service oriented
• Proficient with modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks with perseverance and patience

Responsibilities

• Focus on Patients: Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.
• Focus on Patient Flow: Maintains effective smooth patient flow (within site or suite). Assists the MA’s at other pods as needed with patient work up or dismissal. Is responsive to needs of patients, clinicians, and team members.
• Focus on Clinicians: Maintains effective assistance to, guidance of, and communication with providers.
• Focus on Intake Facilitation:
• Focus on Scheduling and Collecting/Submitting Payments:
• Practices effective telephone etiquette (e.g., think before you dial, make notes before you call, put a patient on hold courteously, leave precise messages on who to call back)
• Focus on Teamwork: Shows consideration through consistent participation: ready at work on time and consistently prepared. Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc. Maintains confidentiality in essential matters; such as patient information, and personal issues.
• Various other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
• Focus on Infection control and maintenance of medical equipment:

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees