Medical Support Specialist - PT/PRN

Lmmc•Cedar Rapids, IA

About The Position

The Medical Support Specialist plays a vital role in delivering high quality, patient-centered care focused on men’s health, hormone therapy and SP. They are responsible for assessing patients, triaging, administering treatments, performing venipuncture and ensuring accurate documentation while fostering a trusting and professional environment. This role requires exceptional interpersonal skills, efficiency in a fast-paced environment and the ability to discuss sensitive health topics with confidence and empathy. Medical Support Specialist must be licensed and certified in their respective fields/roles, based on state requirements.

Requirements

Multi-tasking & Efficiency : Ability to work in a fast-paced environment.
Customer Service Excellence: Providing compassionate and professional patient interactions.
Problem-Solving: Ability to think quickly and resolve patient concerns.
Work on feet for up to 11 hours at a fast pace.
Frequent bending, crouching, and maneuvering.
Ability to lift up to 50 lbs.
Current certification in Medication Aide, Phlebotomy, Nursing, or Paramedic based on state requirements.

Responsibilities

Assist patients to exam rooms, record vitals (weight, blood pressure, etc.), and ensure accurate documentation.
Gather patient history, assess needs, and relay all pertinent information to medical staff.
Accurately administer and document prescribed treatments per provider instructions.
Build rapport and confidently discuss sensitive health topics, including testosterone therapy and SP.
Foster long-term patient relationships, ensuring comfort and confidence in our treatments.
Perform venous punctures, handle specimens correctly, and follow protocols for charting and processing.
Performing and assisting with procedures such as Pulse and PRP treatments.
Minimize wait times and enhance patient experience.
Complete all charting promptly and precisely per provider direction.