Medical Support Asst

United States Department of Veterans Affairs • Asheville, NC

383d • $46,989 - $61,082 • Onsite

About The Position

The Medical Support Assistant (MSA) plays a crucial role in the Veterans Health Administration by managing the scheduling and administrative tasks related to patient care. This position involves working within various Medical Center Services, ensuring efficient appointment management, and maintaining accurate health and administrative information. The MSA is responsible for facilitating patient access to healthcare services and supporting clinical staff in delivering quality care.

Requirements

• Must be a U.S. Citizen.
• Proficient in written and spoken English.
• Ability to operate computerized programs and systems for entering and retrieving sensitive medical information.
• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Ability to work independently and perform a variety of patient support duties.
• Effective communication skills with internal and external customers.
• Customer service skills to identify and resolve customer concerns.

Nice To Haves

• Experience in a clinical setting as a Medical Support Assistant or similar role.
• Familiarity with VA healthcare systems and procedures.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults according to VHA national scheduling guidelines.
• Enter no-show information and monitor the electronic wait list for appointments.
• Prepare for clinic visits and ensure encounter forms are completed for workload credit.
• Verify and update patient demographics and insurance information.
• Process emergency and non-emergency transfers to other VA facilities or private hospitals.
• Perform basic eligibility checks, co-pays, and preauthorization requirements for specific coverage.

Benefits

• Comprehensive benefits package as a federal employee.
• Eligibility for annual leave based on years of service.
• Access to career development services and support for Veterans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED