Medical Support Assistant

Department of Veterans Affairs • Lexington, KY

380d • $41,728 - $54,243

About The Position

Incumbent serves as a Medical Support Assistant in the Patient Support Section of Health Administration Service in Lexington, Kentucky. This assignment is at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center at the U.S. Department of Veterans Affairs (VA) Medical Center, Lexington, KY. Incumbent will be assigned to the Cooper or Leestown Division as an inpatient Health Unit Coordinator or at the Cooper Division in the Emergency Department.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).
• Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education.

Nice To Haves

• Experience in a clinical setting.
• Advanced knowledge of medical terminology.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

Responsibilities

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Schedule, cancel, re-schedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple electronic sources.
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
• Monitor both inpatient and outpatient appointments in areas of responsibility.
• Verify and update demographics and insurance information when patients check-in for appointments.
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment.
• Apply knowledge of standard procedures, utilizing medical records, and medical terminology.

Benefits

• 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees after 60 days of employment.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees