Medical Support Assistant

About the position

The Medical Support Assistant will work collaboratively in an interdisciplinary coordinated care delivery model. They work with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Responsibilities

• Coordinates and maintains overall patient flow.
• Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Receives patients and visitors in person or telephonically.
• Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
• Initiates, completes, and verifies patient eligibility for benefits.
• Updates and verifies insurance.
• Updates and verifies demographic information.
• Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as appropriate.
• Consult Management.
• Serves as coordinator for questions including interpretation of policy.
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.
• Maintains patient's confidential records, copies, and file documentation.
• Scans and enters information into VISTA, CPRS.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).

Nice-to-haves

• Education: One year equivalent to the GS-4 grade level.
• Education: Four years of education above high school.
• Specialized experience equivalent to the next lower grade level (GS-4).

Benefits

• Comprehensive benefits package for federal employees.
• Eligibility for benefits depends on the type of position held.