Medical Support Assistant

Department of Veterans Affairs • Columbia, MO

47d • Onsite

About The Position

The incumbent serves as a Medical Support Assistant in Care in the Community (CITC) call center. Patient care is delivered indirectly by way of telephone. S/he works as a member of the Care in the Community healthcare team including Advanced Medical Support Assistants, Nursing staff, non-VA providers and hospitals to assure proper care for the veterans. Important interfaces and collaborations also occur with members of a larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.

Responsibilities

• Responsible for and coordinates the all-phone calls for the Care in the Community service.
• This individual is the primary contact for all incoming calls and ensures timely response to patient/callers that potentially have an emergent or urgent care need through prompt identification of problem and referral to the appropriate AMSA or RN for action.
• Screens/receives phone calls in a courteous and timely manner.
• Informing patients of changes in their care related clinics, provider and/or appointment times.
• Schedules New Patient appointments in a timely manner.
• Provides appropriate referral information for care in the community to Veteran or Community Care Provider as requested.
• Handles complex situations to the best of their ability and problem solving before deferring the situation to their Supervisor.
• Provides administrative support to CITC administration as assigned.

Benefits

• Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees