Medical Support Assistant

Department of Veterans Affairs•Augusta, ME

48d•Onsite

About The Position

This Medical Support Assistant (MSA) position is in Community Care services at the VA Maine Healthcare System, located at the Augusta, ME location. This is a full time position. Performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Non VA Care Service, contacts veteran for desired Non VA provider and date/time; contacts Non VA provider to schedule appointment; obtains necessary documentation needed for the Non VA provider; coordinates with other service lines in order to obtain necessary information for Non VA provider; follow-up after appointment to ensure attendance, check up for additional procedures; ensures medical documentation is received from Non VA provider; manages workload on spreadsheets; prepares medical documentation for scanning into Veteran's electronic medical record; organizes material for supervisor. Other assignments at this level include regular meetings with supervisor/LEADs. Other related duties may include, but are not limited to: Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity care. Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan. Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms. Requires frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization. Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue. Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels. Must completely understand and be able to explain complex regulations and eligibility criteria.

Responsibilities

Performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Non VA Care Service
Contacts veteran for desired Non VA provider and date/time
Contacts Non VA provider to schedule appointment
Obtains necessary documentation needed for the Non VA provider
Coordinates with other service lines in order to obtain necessary information for Non VA provider
Follow-up after appointment to ensure attendance, check up for additional procedures
Ensures medical documentation is received from Non VA provider
Manages workload on spreadsheets
Prepares medical documentation for scanning into Veteran's electronic medical record
Organizes material for supervisor
Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.
Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity care.
Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan.
Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.
Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms.
Requires frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization.
Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.
Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.
Serves as technical advisor and liaison with contacts at all levels.
Must completely understand and be able to explain complex regulations and eligibility criteria.

Benefits

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

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