Medical Support Assistant - Dean McGee Eye Institute - Northwest OKC

OU Health•Oklahoma City, OK

About The Position

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Requirements

Education: High School Diploma or GED required.
Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.
License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.
Knowledge of basic medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to effectively communicate information.
Ability to observe and obtain information from all relevant sources.
Ability to work as a member of a team.
Must be detail oriented and able to complete work tasks.
Ability to maintain composure even in difficult situations.
Ability to be understanding and sensitive to needs of others.

Responsibilities

Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor
Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
Contributes to the assessment/re-assessment of patients
Monitors and documents patient status
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
May retrieve and transport instruments and supplies. Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
Must follow standard precautions
Responsible for stocking exam rooms, taking inventory, and ordering supplies.
Makes scheduling arrangements with other healthcare professionals and facilities.
Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
Performs cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use
Performs other duties as assigned