Medical Support Assistant

Department of Veterans Affairs • Murfreesboro, TN

46d • Onsite

About The Position

The incumbent serves as a Medical Support Assistant in the Community Care Section at the Tennessee Valley VA Health Care System. The incumbent supports Community Care operations, focusing on the coordination of care provided by external healthcare providers. Duties involve the receipt, intake, and indexing of health and administrative information. The MSA is responsible for scheduling appointments and processing provider orders in accordance with VHA national scheduling guidelines. Major duties include, but are not limited to: The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic

Responsibilities

• Schedules, cancels, and reschedules patient appointments and consults, as well as preparing for Community Care visits by ensuring necessary documents are available and encounter forms are completed.
• Verifies and updates patient demographics and insurance information and perform basic eligibility checks, co-pays, and pre-authorization requirements for specific coverage.
• Ensures timely coordination between VA providers and external community care providers.
• Records patient messages and respond to physician requests related to follow-up care in Community Care settings.
• Interacts courteously with patients and their families, addressing inquiries and providing information about referrals, eligibility, and care coordination.
• MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Answering phones
• Greeting patients
• Relaying messages to appropriate staff inside or outside of the unit
• Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic

Benefits

• Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees