Medical Support Assistant

Spectrum Healthcare Resources • Salt Lake City, UT

23h • Remote

About The Position

Spectrum Healthcare Resources has a potential 0pportunity for a Remote Medical Support Assistant, supporting the George E. Wahlen VA Medical Center in Salt Lake City, UT.
Join a team that makes a real difference in the lives of Veterans. This role offers the chance to support patient care coordination within the VA system, ensuring timely access to quality healthcare. If you’re detail-oriented, tech-savvy, and passionate about delivering exceptional service, this is your opportunity to contribute to a mission that truly matters.
Position Details:
100% Remote - must live within the communting area
Regular business hours: Monday – Friday 8:00am – 4:30pm
No Nights, Weekends, or Holidays
Benefits elitible position with 11 Paid Federal Holidays and PTO Avalable

Requirements

• U.S. residency required.
• High School diploma or GED.
• Strong oral and written English skills; basic medical terminology preferred.
• Proficient in Microsoft Office, especially Excel.
• Ability to type at least 50 WPM and work with electronic medical records.
• Strong organizational skills; able to work independently and prioritize tasks.
• Ability to resolve customer concerns accurately and timely.
• No health restrictions that interfere with job duties.

Responsibilities

• Coordinate patient care and scheduling with internal and community providers.
• Ensure timely and accurate patient communication and appointment scheduling.
• Validate and update patient demographic information.
• Process medical records and integrate data into VA systems (CPRS, VistA).
• Manage community care consults using VA systems (HSRM, PPMS).
• Answer and respond to phone inquiries professionally and promptly.
• Use Microsoft Office (Excel, Word, Outlook, Teams) daily.
• Provide excellent customer service to patients, families, and VA staff.
• Perform other administrative tasks as assigned.

Benefits

• 11 Paid Federal Holidays
• PTO Avalable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED