Medical Support Assistant - Walla Walla

Jamison•Walla Walla, WA

1d•Onsite

About The Position

MSA services to support Community Care scheduling for VISN 20 facilities. Tasks include consult intake, outreach to Veterans/providers, scheduling, documentation, and escalation per SOP.

Requirements

U. S Citizen
Have a High School education or GED equivalent.
Oral and written proficiency with English
Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
Type at least 50 WPM
Knowledge of medical terminology
Minimum 12 months of experience as Medical Support Assistant

Responsibilities

Provide professional and courteous customer service to patients, visitors, staff, and other stakeholders while supporting the mission of the VISN, Medical Center, and Service.
Serve as the first point of contact for patients and visitors by answering inquiries, addressing concerns, and resolving complaints promptly and appropriately.
Communicate clearly and effectively, both verbally and in writing, while maintaining professionalism and respect in all interactions.
Perform receptionist and administrative duties including answering phones, greeting patients, and maintaining clinic appointment schedules.
Schedule, reschedule, and coordinate patient appointments while assisting with clinic access contingency plans as needed.
Verify patient identity using two approved identifiers and ensure patient safety and privacy standards are maintained.
Update and validate patient demographic and insurance information during check-in or phone interactions.
Collect and update health insurance information to support revenue cycle processes.
Accurately document and maintain patient information in the electronic health record (EHR/CPRS).
Monitor and manage consults, recall lists, electronic waiting lists, and related scheduling systems to ensure timely patient care.
Process Community Care consults, coordinate outreach to veterans and providers, schedule appointments, and escalate issues according to established procedures.
Maintain a high level of professionalism and tact when assisting veterans and families, particularly when addressing complex or sensitive situations.
Collaborate with clinic staff and supervisors to ensure efficient operations and timely patient access to care.