Medical Support Assistant - Glendale
About The Position
Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location . All roles require attention to detail, effective communication, and a strong commitment to Veteran care. This position is structured as hybrid and supports the VA Eastern Colorado Health Care System. By applying for this role, candidates acknowledge and agree to a hybrid work arrangement that includes routine onsite work at VA facilities in Colorado, supplemented by remote work as determined by the client and facility-specific operational needs. While some assignments may begin with more remote work due to temporary space constraints, staff should expect to report onsite multiple days per week and must maintain the ability to commute to local VA clinics as needed.
Requirements
- U.S. citizenship
- High school diploma or GED required
- Oral and written proficiency with English.
- Basic medical terminology knowledge
- Minimum of 6 months’ customer service experience
- At least one year of clerical, call center, or healthcare administrative experience
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM))
- Ability to pass a federal background investigation and obtain Tier 1 security clearance
- Must be able to work MST business hours regardless of time zone
- For remote roles: Reliable internet access and home-office setup
- For bilingual roles: Spanish fluency strongly preferred
- For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred
Nice To Haves
- Spanish fluency strongly preferred
- Familiarity with HSRM and Third Party Administrator (TPA) coordination strongly preferred
Responsibilities
- Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
- Receive and respond to incoming calls, secure messages, and Veteran inquiries
- Conduct patient check-ins and check-outs in person or virtually
- Review, verify, and update demographics, insurance, and other patient data in VA systems
- Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
- Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
- Coordinate care across internal VA services and external providers when applicable
- Maintain confidentiality and compliance with HIPAA and federal privacy regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
