Medical Support Assistant - Float Pool

Aptive • Aurora, CO

211d • $22

About The Position

Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Requirements

• U.S. citizenship
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least one year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance
• Must be able to work MST business hours regardless of time zone
• For hybrid roles: Reliable internet access and home-office setup

Nice To Haves

• For bilingual roles: Spanish fluency strongly preferred
• For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs in person or virtually
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees