Medical Support Assistant

Department of Veterans Affairs • Lamar, CO

67d • Onsite

About The Position

Performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. VA Careers - Medical Support Assistant: www.youtube.com/watch?v=EE9c4XkaELo The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care member. Advises clinical staff on current administrative processes. Responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility. Performs duties as assigned to ensure efficient and effective operations.

Responsibilities

• receipt, intake and indexing of health and administrative information
• interface with personal computer applications as well as numerous Vista applications
• scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• scheduling and rescheduling appointments
• referring patients to other medical specialty clinics
• providing information to patients necessary to resolve complaints
• interactions with both internal and external customers
• reviewing and documenting clinical and administrative electronic health records (EHR)
• obtaining medical information from patients
• coordination information and actions related to patient care and services
• referring all questions regarding medical attention to the appropriate health care member
• advising clinical staff on current administrative processes
• answering telephone calls, secure messaging, and chat messages
• greeting patients
• relaying messages to appropriate staff inside or outside of the facility
• performing duties as assigned to ensure efficient and effective operations

Benefits

• Competitive salary and regular salary increases
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees