Medical Support Assistant

Spectrum Healthcare Resources • Boise, ID

5d

About The Position

Spectrum Healthcare Resources has an exciting Potential opportunity and is seeking a compassionate and organized Medical Support Assistant (MSA) to support the Department of Veterans Affairs in Boise, ID.
This position plays a vital role in ensuring Veterans receive timely access to care while delivering exceptional customer service in a mission-driven healthcare environment.
Monday-Friday | PTO & Sick Time | Federal Holidays off | Medical, dental, vision, 401k
As a Medical Support Assistant, you will serve as a key point of contact for Veterans, helping coordinate appointments, manage consults, and ensure smooth clinic operations.

Requirements

• U.S. Residency required
• High School Diploma or GED
• Strong written and verbal communication skills
• Typing speed of 50 WPM or higher
• Proficiency with Microsoft Office (Excel preferred)
• Experience working with electronic medical records
• Ability to prioritize tasks and work independently

Nice To Haves

• Knowledge of medical terminology preferred

Responsibilities

• Serve as the initial point of contact for Veterans, families, and visitors
• Schedule appointments and manage clinic access using VA electronic systems
• Maintain and monitor Electronic Wait Lists, consults, and recall lists
• Assist Veterans with scheduling and care coordination
• Provide timely and professional phone support
• Communicate clearly with clinical staff to support patient care
• Resolve patient concerns and escalate issues when necessary
• Maintain accurate patient information within electronic medical records
• Deliver respectful, courteous service to Veterans and staff
• Address concerns promptly (initiate within 24 hours)
• Assist patients in making informed healthcare decisions
• Maintain professionalism and confidentiality at all times
• Promote a positive image of the VA mission and team

Benefits

• PTO
• Sick Time
• Federal Holidays off
• Medical
• Dental
• Vision
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees