Medical Support Assistant

United States Department of Veterans Affairs • Youngstown, OH

377d • $32,912 - $53,732 • Onsite

About The Position

The Medical Support Assistant at the VA Northeast Ohio Healthcare System will play a crucial role in the Community Outpatient Services by providing administrative support and ensuring the efficient operation of patient care services. This position involves a variety of tasks including scheduling appointments, managing patient records, and facilitating communication between patients and healthcare providers.

Requirements

• U.S. Citizenship is required.
• Six months of experience in clerical, office, customer service, or administrative work.
• Proficiency in written and spoken English.
• Ability to work independently and set priorities.

Nice To Haves

• Experience with electronic medical records and scheduling systems.
• Knowledge of basic medical terminology.

Responsibilities

• Maintain appointment schedules by scheduling, rescheduling, and cancelling appointments.
• Provide reception to incoming and outgoing customers and communications.
• Perform manual and electronic data entry.
• Review and update patient demographics and insurance verification.
• Provide administrative support to clinical colleagues.
• Receive and direct phone calls in a courteous and timely manner.
• Determine the nature of requests and provide the desired information without violating privacy rules.
• Request medical records from community healthcare facilities.
• Monitor intra and inter-facility consults through completion.
• Contact patients with appointment reminders.

Benefits

• 37-50 days of annual paid time off per year (including annual leave, sick leave, and paid federal holidays).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees after 60 days of employment.
• Traditional federal pension and federal 401K with contributions by VA.
• Comprehensive health, vision, dental, and life insurance options.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed