Medical Support Assistant (Telephone Care)

Family Practice Asn•Nicholasville, KY

About The Position

We are seeking a professional, detail-oriented individual to join our Patient Information Department. The Medical Support Assistant/Telephone Care facilitates patient accessibility to the provider and office as well as to ensure prompt, courteous and efficient service. Responsibilities include, but are not limited to the following support items - manage the telephones, appointment scheduling, refill requests, coordinate patient tests, procedures, results and relay medical advice.

Requirements

Graduate of a medical-related training program (preferred) OR minimum high school diploma (or equivalent)
Proficiency in computer skills and familiarity with medical office operations required
Strong written and verbal communication skills with the ability to actively listen and collaborate effectively
Ability to work independently, multitask, and prioritize in a fast-paced environment
Strong attention to detail and organizational skills
Fine motor skills for operating phones, computers, and software systems
Ability to work under pressure and manage a high volume of patient interactions
Must be able to wear a headset for extended periods
Ability to sit, stand, and stretch frequently throughout the day, and to lift up to 10 pounds

Responsibilities

Demonstrate professionalism, maintain a positive attitude, and contribute as a team member in the Patient Information Department
Interact professionally with providers, managers, team members, and patients
Assist with various system baskets including Task Basket, Refills, FMH, Patient Chats, and others as assigned
Coordinate interpreter services when needed
Communicate regularly via phone, portal messaging, and text with patients and staff regarding results, medications, instructions, and care plans
Follow up on patient requests for medical advice, test results, and prescription refills in a timely manner
Order labs, procedures, and referrals per established guidelines and provider instructions
Accurately document all patient interactions in the medical record
Review appointment schedules for errors and implement necessary corrections
Support onboarding and training of new employees as requested
Cross-train on medical records and forms processing duties
Perform additional duties as needed to ensure efficient office operations and high-quality patient care