Medical Support Assistant (Scheduler) - Brewer Medical Center

Penobscot Community Health Care•Brewer, ME

13d

About The Position

Are you a compassionate, detail-savvy professional who thrives on creating order and improving access to care? Do you have at least one year of experience in a medical office setting—and a heart for making a difference in patients’ lives? If so, we’d love to meet you. PCHC’s Brewer Medical Center is seeking a Medical Support Assistant (MSA) to support our dedicated primary care teams. In this essential role, you’ll coordinate provider schedules, maximize appointment availability, and play a key part in ensuring patients can access the care they need, when they need it. If you're looking for a career that’s both purposeful and people-focused, this is your opportunity to shine. Apply today! What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg [https://www.youtube.com/watch?v=GyC3DFYq0zg] Schedule: Full-Time, Monday - Friday, 8am-4:30pm PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Requirements

High school diploma or equivalent required.
Minimum of 1 years, with 3 years of experience preferred, in medical office setting.
Strong customer service skills required.

Nice To Haves

Patient Service Representative or equivalent experience preferred.
Completion of Medical Terminology course within one year of hire.

Responsibilities

Manage provider schedules thoughtfully, balancing schedule templates, patient preferences, and clinical needs so patients can access primary care when they need it most.
Serve as a key liaison between patients, providers, and care teams, supporting communication, smooth workflows, and a positive experience across both administrative and clinical settings.
Maintain accurate records, process referrals, verify insurance benefits, complete patient registration at check-in and check-out, collect copays as required, and ensure all patient information is current and compliant.
Use quality reports and outreach tools to schedule patients who have missed appointments or who need routine or preventive care, helping keep them engaged in their health.
Provide high-quality customer service to patients and staff, answer calls with professionalism and warmth, assist with questions about appointments, insurance, and billing, and direct inquiries to the appropriate team members.
Collaborate with staff at all levels to improve access, troubleshoot when resources are limited, and support clinical desktops to ensure patients receive seamless, coordinated primary care.