Medical Support Assistant (Advanced)

United States Department of Veterans Affairs • Odessa, TX

391d • $51,916 - $67,492 • Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) plays a crucial role in the Health Administration Service (HAS) at the Department of Veterans Affairs. This position is responsible for managing various administrative aspects of patient care, including scheduling appointments, processing patient information, and ensuring high-quality customer service. The AMSA's work directly impacts patient access to care and the overall efficiency of healthcare delivery within the VA system.

Requirements

• U.S. Citizenship is required.
• Six months of experience in clerical, office, customer service, or administrative work.
• Proficiency in written and spoken English.
• Ability to work independently and set priorities to meet deadlines.
• Advanced knowledge of medical terminology and healthcare processes.

Nice To Haves

• Experience in a clerical or administrative office setting.
• Familiarity with scheduling systems or appointment calendars.
• Strong multitasking abilities using multiple systems.

Responsibilities

• Coordinate and schedule patient appointments using advanced clinic access principles.
• Collect and update patient demographic and insurance information.
• Assist in consult scheduling and patient processing.
• Provide excellent customer service as a receptionist, both in-person and over the phone.
• Monitor and report on patient flow and access issues to improve service delivery.
• Participate in team huddles and meetings to address patient care needs and operational challenges.
• Ensure compliance with administrative processes and guidelines related to patient care.
• Conduct daily rounds in assigned clinic areas and assist with off-site clinic operations as needed.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time off (including sick leave and federal holidays).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees after 60 days of employment.
• Traditional federal pension and federal 401K with employer contributions.
• Comprehensive health, vision, dental, and life insurance options.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed