Medical Support Assistant (Advanced)

Department of Veterans Affairs • Bedford, MA

79d • Remote

About The Position

The AMSA positions are located in multiple services at the BOSTON VA MEDICAL CENTER, located at multiple campuses. These positions serve as a Medical Support Assistant (Advanced) at VA Boston Healthcare Systems. The position is responsible for a wide range of assignments and provides administrative support to the assigned section. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays and may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

Responsibilities

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizes call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Human Resource Programs
• Number of Employees: 5,001-10,000 employees