Medical Support Assistant (Advanced)

Department of Veterans Affairs•Iowa City, IA

26d•Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) serves as an integral part of the VISN 23 Home and Community-Based Services program (HCBS) with the Iowa City VA Healthcare System. The incumbent works collaboratively within the interdisciplinary team (IDT) coordinating services located within the local VA facility and in the community for home and community-based services including but not limited to skilled home care, non-skilled home care, adult day health care and respite care. "The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below." The AMSA in HCBS team provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The AMSA works closely with clinical personnel to ensure Veterans receive timely referred and scheduled care in their local community. This work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties connected to HCBS services. The AMSA ensures the integrity of various databases, and data used in the management of administrative and customer service within the department. The AMSA understands and independently and appropriately utilizes the administrative support packages such as FBCS, CPRS, VISTA, VSE, REFDOCS, HSRM, PPMS, Community Viewer, Message Manager, Scheduling Manager and all other administrative packages required to perform the functions of the role. The incumbent is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with HCBS processes, guidelines, and associated directives. The AMSA independently recognizes the urgency of the consults and schedules care in accordance. Assignments include but are not limited to; scheduling, rescheduling, creation of referral packets, authorizations, and monitoring associated processes. The incumbent accurately schedules the full spectrum of medical care including but not limited to outpatient appointments, outpatient procedures, inpatient surgery, home care, lab tests and imaging throughout all specialties.

Responsibilities

Processing incoming Veteran messages through message manager and care requests through My HealthVet
Coordinating with care team as appropriate
Participating in team huddles and team meetings, problem solving,
Following up on Veteran needs by sharing information and collaborating with the interdisciplinary team
Setting priorities and deadlines
Adjusting the flow and sequencing of the work to meet team and patient needs
Entering appropriate information into the electronic record per established policies and procedures
Managing patient systems to verify and validate accuracy and resolve issues
Evaluating and triaging scheduling needs to meet recommendations by clinician in regards to urgency of the referrals.

Benefits

Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

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