Medical Support Assistant (Advanced)

United States Department of Veterans Affairs • Charlotte, NC

389d • $51,523 - $66,982 • Onsite

About The Position

The Advanced Medical Support Assistant (MSA) plays a crucial role in outpatient and mental health clinics, including Community Based Outpatient Clinics (CBOC) and Health Care Centers (HCCs). This position serves as the first point of contact for veterans, impacting the administrative aspects of patient care, including scheduling appointments, managing patient information, and providing customer service. The MSA is responsible for coordinating care and ensuring effective communication within the healthcare team.

Requirements

• U.S. Citizenship is required to apply for this position.
• Proficiency in written and spoken English is mandatory.
• Six months of experience in clerical, office, or customer service work, or one year above high school education, or a combination of experience and education.
• Ability to communicate effectively with a wide range of medical professionals and patients.
• Advanced knowledge of medical terminology and healthcare processes.

Nice To Haves

• Experience in a healthcare setting is preferred.
• Familiarity with electronic medical records and scheduling systems.

Responsibilities

• Serve as the first point of contact for veterans in outpatient and mental health clinics.
• Schedule and coordinate patient appointments effectively.
• Manage and update patient demographic and insurance information.
• Respond to electronic orders and consults in the electronic medical record system.
• Communicate with patients and healthcare providers to ensure smooth patient flow and care coordination.
• Participate in team meetings to discuss patient care and clinic operations.
• Monitor clinic schedules and adjust as necessary to meet patient needs.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to annual leave and sick leave.
• Eligibility for health insurance and retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed