Medical Support Assistant (Advanced)

United States Department of Veterans Affairs • Amarillo, TX

394d • $51,308 - $66,702 • Onsite

About The Position

The Medical Support Assistant (Advanced) position at the Veterans Health Administration involves providing specialized administrative and clerical support within the Patient Aligned Care Team (PACT) or Specialty Care Support Team. The role requires effective collaboration with healthcare providers and serves as a liaison between patients and clinical staff, ensuring quality healthcare services and efficient patient care delivery.

Requirements

• U.S. Citizenship is required
• Six months of experience in clerical, office, customer service, or administrative work
• Proficiency in written and spoken English
• Ability to serve a probationary period
• Subject to background/security investigation
• Participation in seasonal influenza vaccination program
• Participation in COVID-19 vaccination program

Nice To Haves

• One year experience working in a clinical environment coordinating clinic schedules
• Experience scheduling patients in medical appointment software
• Experience with medical terminology in an interdisciplinary coordinated care delivery model
• Experience managing patient communications in an interdisciplinary coordinated care delivery model
• Experience documenting information into an electronic medical record

Responsibilities

• Setting the tone for perception concerning quality of healthcare services at the VA
• Determining the nature of requests and providing the information desired using privacy rules and established clinic processes
• Maintaining appointment schedules for one or more outpatient clinics
• Reviewing clinic utilization and assisting with clinic access contingency plans
• Supporting patient safety standards using correct identification of all patients
• Explaining VA's mandate to collect insurance information to veterans and their families
• Collecting, scanning, and updating health insurance information
• Contributing to the revenue collection process by identifying patients with third-party insurance
• Training other MSA levels on the Insurance Capture Buffer (ICB) process
• Promoting veteran registration for and utilization of My HealtheVet
• Performing additional duties as assigned by the supervisor

Benefits

• 37-50 days of annual paid time off per year
• Up to 12 weeks of paid parental leave after 12 months of employment
• Childcare subsidy for eligible employees
• Traditional federal pension and federal 401K with contributions by VA
• Federal health/vision/dental/term life/long-term care insurance options
• Telework available for three or more days per pay period

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED