Medical Support Assistant (Advanced)

United States Department of Veterans Affairs-posted about 1 year ago

$51,308 - $66,702/Yr

Part-time • Entry Level

Onsite • Amarillo, TX

Administration of Human Resource Programs

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

The Medical Support Assistant (Advanced) position at the Veterans Health Administration involves providing specialized administrative and clerical support within the Patient Aligned Care Team (PACT) or Specialty Care Support Team. The role requires effective collaboration with healthcare providers and serves as a liaison between patients and clinical staff, ensuring quality healthcare services and efficient patient care delivery.

Setting the tone for perception concerning quality of healthcare services at the VA
Determining the nature of requests and providing the information desired using privacy rules and established clinic processes
Maintaining appointment schedules for one or more outpatient clinics
Reviewing clinic utilization and assisting with clinic access contingency plans
Supporting patient safety standards using correct identification of all patients
Explaining VA's mandate to collect insurance information to veterans and their families
Collecting, scanning, and updating health insurance information
Contributing to the revenue collection process by identifying patients with third-party insurance
Training other MSA levels on the Insurance Capture Buffer (ICB) process
Promoting veteran registration for and utilization of My HealtheVet
Performing additional duties as assigned by the supervisor

U.S. Citizenship is required
Six months of experience in clerical, office, customer service, or administrative work
Proficiency in written and spoken English
Ability to serve a probationary period
Subject to background/security investigation
Participation in seasonal influenza vaccination program
Participation in COVID-19 vaccination program

One year experience working in a clinical environment coordinating clinic schedules
Experience scheduling patients in medical appointment software
Experience with medical terminology in an interdisciplinary coordinated care delivery model
Experience managing patient communications in an interdisciplinary coordinated care delivery model
Experience documenting information into an electronic medical record

37-50 days of annual paid time off per year
Up to 12 weeks of paid parental leave after 12 months of employment
Childcare subsidy for eligible employees
Traditional federal pension and federal 401K with contributions by VA
Federal health/vision/dental/term life/long-term care insurance options
Telework available for three or more days per pay period

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Medical Support Assistant Resume Examples

•

Medical Support Assistant Cover Letter Examples

Medical Support Assistant (Advanced)

Job Search Resources

Tools

Career Hubs

Guides

Company