Medical Specialties Service Specialist | Medicine Centralized Financial Screening | Day Shift | Full-time

UF Health • Gainesville, FL

9d

About The Position

The Medical Specialties Service Specialist provides new patient scheduling coordination and administrative support to the Department of Medicine clinics. The incumbent is responsible for delivering excellent patient centered care while providing information regarding services to patients, hospital, staff and community health care provides. Appointment scheduling, insurance verification, referral processing, procedure scheduling, registration of new patients, and referral of patients to faculty physicians based on knowledge of scheduling protocols and University of Florida Physicians policies and procedures.

Requirements

• High School diploma and three (3) years relevant experience required.
• May also qualify with Associate's degree and one (1) year relevant experience, OR with Bachelor's degree.
• Must have excellent interpersonal, customer service, and communication skills.
• Must be able to perform under stress when confronted with emergency, critical, or unusual situations.
• Incumbent must be comfortable discussing financial matters with patients in a professional manner.
• Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
• Successfully complete Customer Service Certification requirements according to UFJHI course schedule.
• Maintain Customer Service Certification by annual assessment.

Nice To Haves

• Two (2) years clerical/customer service experience strongly preferred--ideally in a health care or hospitality-related industry working with a concierge-style service model.
• The required high level of general computer literacy may be demonstrated by successful past experience with a variety of computer software packages and/or proprietary systems.
• A working knowledge of medical terminology would be helpful.

Responsibilities

• Appointment scheduling
• Insurance verification
• Referral processing
• Procedure scheduling
• Registration of new patients
• Referral of patients to faculty physicians based on knowledge of scheduling protocols and University of Florida Physicians policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED