Medical Secretary I

University of Central Florida • Orlando, FL

3d • $16 • Onsite

About The Position

UCF Health - Student Health Services (SHS): UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as a Medical Secretary and deliver outstanding care to our community. The Opportunity: As a Medical Secretary I at UCF Student Health Services, you serve as the primary non-clinical point of contact, managing patient scheduling, triage coordination, and front-office operations under the supervision of the Business Manager I. The Medical Secretary I is responsible for maintaining high-level data integrity by performing database maintenance, reviewing patient accounts, and verifying insurance eligibility through PeopleSoft and EHR systems. This role ensures operational excellence and regulatory compliance by upholding HIPAA/FERPA standards and assisting in the training of student staff. UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Requirements

• High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Nice To Haves

• One year of experience in healthcare or one year in customer service
• Clinical knowledge and understanding of CPT and ICD-10 codes.
• Proficient with medical terminology.
• Working knowledge of health insurance, pre-authorizations, and medical specialties.
• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
• Electronic Medical Records experience.
• Excellent professional communication skills, at all levels within the organization and with patients.

Responsibilities

• Greet patients and act as the primary scheduler for the University of Central Florida Student Health Services.
• Determine appropriate appointment types/timelength.
• Schedule appointments with appropriate providers for non-emergency patients to ensure daily patient management.
• Refer patients to Nurse Facilitator for effective triage or facilitate triage with the Nurse Facilitator via telephone.
• Provide insurance verification of appointments and eligibility of PeopleSoft.
• Reconcile scheduling (clinical and departmental) conflicts as they arise, or changes develop.
• Answer incoming calls, and disseminate information as needed, direct visitors to the appropriate department(s) within the UCF Health Services.
• Perform data entry, register, and update patient insurance information in the Electronic Health Records (EHR).
• Confirm the accuracy of data.
• Responsible for collecting patient co-payments and/or any outstanding balances.
• Interpret policies and procedures, as needed, and disseminate information to USPS/OPS staff members.
• Create and modify departmental manuals, guidelines, and handbooks that are consistent with HIPAA policies and FERPA guidelines.
• Organize and disburse incoming and outgoing mail, post checks, and scan check logs.
• Keep track of received data and source documents.
• Prepare, identify, and interpret information to be entered.
• Perform electronic eligibility confirmation, when applicable.
• Maintain appropriate communication records on patient’s accounts.
• Generate reports and responds to inquiries regarding patient data.
• Assist with training of OPS and Student Clerks.
• Stock and control the forms and supplies, as needed.
• Complete all steps listed on our opening/closing Appointment checklist.
• Perform all other duties as assigned by the Student Health Coordinator and/or designee.
• Timely completion of all required university, AHSC, and SHS trainings.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees