Medical Secretary 2

Allied Digestive Health • Rochester, NY

17d

About The Position

The Medical Secretary 2 plays a critical role in ensuring the smooth and efficient operation of healthcare facilities by providing advanced administrative support to medical staff. This position involves managing patient communications, scheduling appointments, and maintaining accurate medical records with a high degree of confidentiality and professionalism. The Medical Secretary 2 acts as a liaison between patients, healthcare providers, and insurance companies, facilitating clear and timely information exchange. This role requires a strong understanding of medical terminology, healthcare procedures, and regulatory compliance to support clinical operations effectively. Ultimately, the Medical Secretary 2 contributes to enhancing patient care quality by ensuring administrative processes are handled accurately and efficiently.

Requirements

• High school diploma or equivalent required; completion of a medical secretary or administrative assistant certificate program preferred.
• Minimum of 2 years of experience in a medical office or healthcare administrative role.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite).
• Strong knowledge of medical terminology and healthcare administrative procedures.
• Excellent communication skills, both verbal and written, with the ability to handle sensitive information confidentially.

Nice To Haves

• Associate degree in health administration, medical office management, or related field.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Familiarity with medical billing and coding processes.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Certification as a Certified Medical Administrative Assistant (CMAA) or equivalent.

Responsibilities

• Manage complex scheduling for patient appointments, procedures, and follow-ups, coordinating with multiple healthcare providers and departments.
• Maintain and update patient medical records and documentation in compliance with HIPAA and other regulatory standards.
• Serve as the primary point of contact for patient inquiries, providing clear and compassionate communication regarding appointments, billing, and medical information.
• Prepare and process insurance claims, authorizations, and referrals, working closely with insurance companies to resolve issues.
• Support healthcare providers by transcribing medical reports, managing correspondence, and organizing clinical documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED