Medical Scheduling Support Specialist - FT

Elite Sports Medicine•Nashville, TN

1d•Onsite

About The Position

Are you seeking a challenging, yet rewarding position in healthcare? Do you like working with people over the phone? Are you calm under pressure, attentive to detail and enjoy working in a team environment? We have an exciting opportunity to join our team as a Scheduling Support Specialist! This position is located at our Midtown location and is Monday-Friday between the hours of 7:00am and 5:00pm. This position may become hybrid after the successful completion of training. Elite Sports Medicine + Orthopedics offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.

Requirements

Knowledge of medical practice procedures and terminology is helpful
At least two years of appropriate medical office job experience required
Ability to perform multiple and diverse tasks simultaneously
Experience performing redundant tasks with minimal error rate
Experience working in potentially stressful situations
High-level customer service and communication skills
Excellent teamwork skills
Preference for activities involving face-to-face interaction
Ability to use good judgment in the course of work

Responsibilities

Maintain a high level of customer service at all times to patients, colleagues, and referring doctors
Answer incoming calls and return voicemails as needed to schedule new and return patients for all providers.
Understand and follow script and protocols for each provider
Understand existing contracts for each provider and stay updated on changes
Copy and send applicable documentation and medical records.
Ensure that information needed to treat each patient is in patient’s file.
If additional information is required, take necessary steps to get files from hospital/referring physician and call other providers etc. (ex: referring records, demographic info, insurance information, imaging disks, etc.).
Maintain confidentiality; comply with HIPAA, OSHA and other compliance guidelines established by regulation or by the Company
Complete all mandatory annual training programs
Attend all meetings as requested
Adhere to the Team Member Handbook and other policies and procedures as they are developed
Perform other tasks or projects as requested by the supervisor