Medical Scheduling Supervisor

Elite Sports Medicine • Nashville, TN

2d • Onsite

About The Position

Elite Sports Medicine + Orthopedics is seeking a driven and detail-oriented Scheduling Supervisor to support our Administrative Manager and oversee scheduling operations across our organization. In this role, you will lead day-to-day performance for our scheduling team, ensuring efficiency, accuracy, and an exceptional patient experience. You’ll oversee Queue Scheduling, Referral Scheduling, and Work Comp Scheduling. Why You’ll Love This Role: Lead a high-impact team that directly supports patient access and care Work in a fast-paced, collaborative healthcare environment Play a key role in improving workflows and operational performance Monday–Friday schedule

Requirements

• Strong leadership and coaching skills
• Excellent communication and problem-solving abilities
• Detail-oriented with strong organizational and multitasking skills
• Ability to work in a fast-paced, high-volume environment
• Analytical mindset with experience in performance tracking and reporting
• Minimum of 3 years of experience in a healthcare setting (leadership experience preferred)
• Experience with EMR systems (eClinicalWorks preferred) and Microsoft Office Suite
• Familiarity with HIPAA and OSHA regulations

Nice To Haves

• Bachelor’s degree preferred
• leadership experience preferred
• eClinicalWorks preferred

Responsibilities

• Provide day-to-day leadership and support to scheduling team members
• Partner with the Team Lead to reinforce expectations and drive performance
• Oversee daily scheduling operations and ensure productivity standards are met
• Monitor performance metrics, identify gaps, and implement improvements
• Ensure adherence to SOPs, HIPAA, OSHA, and organizational standards
• Review scheduling accuracy and address errors and trends
• Support workflow consistency and process improvement initiatives
• Prepare and review reports on scheduling performance and key metrics
• Collaborate with other departments to resolve scheduling challenges
• Handle escalated issues with professionalism and strong problem-solving skills

What This Job Offers

• Job Type: Full-time
• Career Level: Manager