Medical Scheduling Coordinator, Primary Care

University of Maryland Medical System • Glen Burnie, MD

6d • $18 - $25

About The Position

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, and registration. Ensures that all providers schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to each patient visit.

Requirements

• High School Diploma or GED required
• One (1) year of experience in a call-center, or customer service related employment required
• In-depth technical and administrative knowledge of work area and function
• Recognized as a resource within function for problem solving capabilities
• Strong communication skills at all levels – including written and oral
• Strong computer skills
• Strong customer service skills

Responsibilities

• Receives and triages all telephone calls utilizing procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues.
• Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Forwards customer inquiries to providers and/or managers when specific, in-depth functional knowledge is required.
• Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer’s needs have been met.
• Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees