Medical Scheduler - Bilingual Required

FAMILY HEALTH CENTERS•Okanogan, WA

About The Position

Responsible for scheduling medical patients for regular and preventive medical appointments to achieve maximum patient access and achieve patient target and other performance objectives.

Requirements

The position requires basic reading, writing, and math skills acquired during completion of a high school degree or GED.
MUST BE BILINGUAL ENGLISH/SPANISH

Responsibilities

Schedule patients for their regular and preventive medical exam appointments
Provide appointments while adhering to established scheduling guidelines.
Monitor the medical clinic's schedules regularly to ensure maximum access and fill rates.
Identify and schedule those patients overdue for an exam
Accurately update patient’s demographic information and verify insurance for each appointment scheduled.
Identify and appoint new and established patients for medical visits
Develop, update and use patient lists from the EPM Report Server
Use PCMH (Patient-Centered Medical Home) and patient recall protocols to contact patients and schedule appointments
Monitor Unduplicated Patient, Fill Rate, and other appointment scheduling reports for each medical clinic site; work with clinic managers to increase patient access and ensure optimal patient scheduling.
Under the direction of the clinic manager, manage provider schedule templates to ensure optimal patient access.
Performance of administrative duties
Answer phone calls
Assist patients with information requests