Medical Scheduler

TEKsystems • Newark, CA

1d • $35 - $35 • Onsite

About The Position

Professionally answer and return all incoming calls from new patients, delivering exceptional customer service.
Efficiently manage and prioritize multiple incoming calls throughout the day.
Enter and process all new patient referrals accurately and in a timely manner.
Support referral and authorization workflows as needed.
Send new patient welcome emails, including required intake paperwork and instructions.
Collect and verify patient insurance information prior to scheduled appointments.
Triage incoming calls from the work queue and route them appropriately.
Provide clear instructions to patients to ensure they are fully prepared for exams, procedures, and visits.
Confirm patient appointments and follow up on any scheduling needs.
Identify and resolve scheduling conflicts as they arise.

Requirements

• Customer service
• Patient service
• epic
• Multitasking to balance responsibilities between visitor needs and office availability
• Time management skills keeping pace with daily tasks and working out of the ques
• Excellent communication and people skills
• Experience in scheduling and tracking patient information/appointments and maintaining supplies

Responsibilities

• Professionally answer and return all incoming calls from new patients, delivering exceptional customer service.
• Efficiently manage and prioritize multiple incoming calls throughout the day.
• Enter and process all new patient referrals accurately and in a timely manner.
• Support referral and authorization workflows as needed.
• Send new patient welcome emails, including required intake paperwork and instructions.
• Collect and verify patient insurance information prior to scheduled appointments.
• Triage incoming calls from the work queue and route them appropriately.
• Provide clear instructions to patients to ensure they are fully prepared for exams, procedures, and visits.
• Confirm patient appointments and follow up on any scheduling needs.
• Identify and resolve scheduling conflicts as they arise.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed