Medical Scheduler

Principle Health Systems•Houston, TX

About The Position

The Home Health Scheduling Specialist is responsible for ensuring that incoming orders are logged and scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate will have diligent attention to detail, excellent written and verbal communication skills and be self-motivated to achieve daily scheduling goals. READY TO MAKE AN IMPACT? Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care. If you’re looking for a meaningful career with a company that puts people first, we’d love to hear from you. We are an Equal Opportunity Employer and are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Excellent written and verbal communication skills.
Strong attention to detail with a proactive and problem-solving mindset.
Ability to work independently and manage multiple tasks effectively.
Ability to sit at a desk and use a computer, phone, and office equipment for prolonged periods.
Manual dexterity for typing and handling documents.
Clear vision to read screens and printed materials.
Effective hearing and speaking to communicate via phone and in-person.
Emotional resilience to professionally manage stressful interactions

Responsibilities

Monitor incoming faxes and emails for new lab orders.
Log all orders, save files, and verify for completeness.
Communicate incomplete orders to the Sales team for follow-up.
Schedule patient draws via phone, aligning with defined route schedules and customer needs.
Communicate scheduled orders, questions, and concerns to internal contacts via email and phone.
Address and/or escalate patient or customer issues promptly.
Maintain detailed notes on all customer interactions and scheduled draws.
Perform other duties as assigned to support team operations and organizational goals.

Benefits

Comprehensive medical, dental, and vision insurance
Company-paid basic life and long-term disability coverage
Voluntary benefits including short-term disability, accident, and critical illness insurance
401(k) retirement plan to help you plan for the future
Generous Paid Time Off (15 days annually, accrued bi-weekly)
9 paid company holidays each year
On-demand access to earned wages—get paid when you need it
Confidential support services for you and your family
Mileage reimbursement and shift differentials available for eligible roles
Exclusive employee discounts on fitness memberships, car services, and more!