Medical Scheduler - NCSH Residential Program

Healthright 360•Escondido, CA

55d

About The Position

Assist the agency with day-to-day functions of medical services in withdrawal management and residential treatment programs, which includes identifying clients/patients in need of medical appointments and with scheduling appointments for the medical providers as well as ensuring clients attend these appointments.

Requirements

High School Diploma or GED equivalent
Prior experience in front desk reception, administrative and/or customer service
Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
Strong organizational, interpersonal, listening, speaking and written communication skills
Ability to assist callers and visitors in an approachable and welcoming manner
Ability to work effectively with all levels and types of employees, management, clients and guests
Ability to work cooperatively and effectively as part of a team
Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
Strong proficiency with Microsoft Office applications (Excel, Outlook, Teams, and Word) and internet applications
Experience working with staff and volunteers
Excellent attention to detail, ability to work independently and strong organizational skills
Commitment to working with diverse communities, including communities of color and LGBTQ+ folks, those experiencing housing insecurities or are homeless, individuals dealing with substance use, HIV/AIDS patients and persons with mental health conditions.

Nice To Haves

2 years' experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience
Familiarity with other community agencies in the Bay Area to make appropriate referrals
Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
Bilingual language capacity (Spanish/English)

Responsibilities

Schedules medical appointments for clients to be seen by medical providers on-site and via telehealth.
Monitors and addresses all requests from clients and staff for medical appointments, utilizes various EHR to identify need for appointments, and schedules based on priority to maximize providers' time.
Works closely with the medical provider to ensure flow of clients to appointments for efficient practice management.
Makes follow-up calls for providers; confirms "next day's appointments," locates clients and connects them to the provider at their scheduled appointment time.
Greets and provides superior customer service to patients, guests, clients, and vendors.
Communicates clearly on the phone and in person and accurately takes and delivers messages.
Performs general administrative tasks such as filing, organizing, data entry, etc.
Processes client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Assists and directs callers, clients and visitors to appropriate employees and departments.
Excels at working both independently and in a team-oriented environment.
Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.