Medical Scheduler

TEKsystems

2d•$16 - $18•Onsite

About The Position

SCOPE: Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the Compliance Program, to include the Code of Ethics and Business Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: o Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. o Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. o Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR). o Collects co-pays, deductible and other out of pocket amounts at time of visit. o Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage. o Arranges for patients to have financial counseling as needed. o Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice. o Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. o Prepares correspondence, memos, forms and other typing as requested by supervisor.

Requirements

High school diploma or equivalent required.
Position is entry level and requires 2-3 years experience preferably in a medical office setting.
Must have excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice To Haves

Knowledge of medical terminology and coding a plus.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
Pages clinic personnel as appropriate.
Obtains and communicates messages in an accurate and timely manner.
Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
For new and or referred patients, sets up in system with appropriate documentation and coding.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested.
Prepares correspondence, memos, forms and other typing as requested by supervisor.