Medical Scheduler

Harbor Health Services, Inc.•Brockton, MA

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for talented Medical Scheduler to join our team at the Elder Service Plan in Brockton. Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Role: The Medical Scheduler schedules all medical specialty appointments for ESP participants, coordinating with participants and family as needed. The Medical Scheduler is responsible for follow up, documentation, scheduling and coordinating transportation, cancelling/rescheduling and all other support needed to facilitate the efficient flow of medical specialty appointments for all participants.

Requirements

High School diploma or GED.
Two years of experience working in a health care environment or Associates degree and one year of healthcare experience or Bachelor’s degree in related field.
One year of experience working with and elderly population required.
Intermediate skill level with Microsoft Word, Outlook, and Excel.
Experience with CRM software.
Proven ability to resolve problems creatively.
Excellent verbal and written communication skills and organizational skills.
Ability to work independently and as a member of a Team.

Nice To Haves

Successful completion of a Medical Terminology course preferred.

Responsibilities

Schedules medical appointments with medical specialists (both internal and external), coordinating with the participant and/or family as needed.
Collects documentation and forms necessary for the appointment in coordination with the Nurse Manager.
Documents schedule in participant’s medical record and the required work-flow documents in EPIC.
Coordinates transportation and escorts for scheduled appointments.
Documents scheduled appointments in EMR and documents completion, reason for cancellation and re-scheduling of appointments as needed.
Notifies assisted living facilities, family members, participants and IDT members as needed of scheduled appointments.
Distributes weekly referral reports to IDT members, creates and mails podiatry appointment notices to participants.
Attends weekly appointment meeting with Nurse Case Managers, Center Nurse Manager and Transportation coordinator.
Must be able to utilize critical thinking skills to problem solve throughout the day.
Assists with reception and phone coverage as needed.