Medical Scheduler

TEKsystems • Covina, CA

14h • $23 - $23 • Onsite

About The Position

The Coordinator, Outpatient is responsible for coordinating non-clinical tasks to support the delivery of case to members who meet case management criteria. Responsibilities include but are not limited to assisting in scheduling medical appointments, durable medical equipment, home health, eligibility/benefit verification, requesting medical records, data entry, and review of medical management reports. The Coordinator, Outpatient is accountable for outreaching members telephonically to introduce and invite them to Case Management. The Coordinator, Outpatient will maintain high quality and reliable information related to reports, data, cases, and be able to identify and report any discrepancies. Creating and developing a team play approach by being a good communicator and being flexible to the needs of the department.

Requirements

• Must be able to type 35+ WPM
• Operate multiple Web Browsers

Responsibilities

• Assists Outpatient Case Manager(s) with arranging services for members, such has home health, DME, physician appointments, specialist appointments, and transportation.
• Follows up with patients to ensure arranged services are received.
• Maintains turnaround time compliance in all aspects of the case management Standards of Operation.
• Keeps patient and/or family members or other customers informed of care coordination.
• Assists other staff and supports the team approach.
• Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
• Demonstrates honesty and integrity in everyday activities.
• Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).
• Recognizes when an error has been made and immediately reports to appropriate manager.
• Participates in “service recovery” through follow-up with an upset member, gathering information, and demonstrating empathy.
• Treats members and their families with respect and dignity.
• Functions as liaison between administration, members, physicians, and other healthcare providers.
• Interacts professionally with other healthcare service providers.
• Communicates appropriately and clearly to management, co-workers, and physicians.
• Must be able to type 35+ WPM and Operate multiple Web Browsers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees