Medical Records Technician (46146)

TCN BEHAVIORAL HEALTH SERVICES INC•West Liberty, OH

4d•$16 - $19•Onsite

About The Position

Medical Records Technicians protect clients' rights to privacy by ensuring all record requests are processed in compliance with authorization standards, the Health Insurance Portability and Accountability Act of 1996, the Code of Federal Regulations (42 CFR Part 2), and all other applicable federal, state, and local laws. This role is essential to client care and health management services, prioritizing customer service, collaboration, and confidentiality.

Requirements

Education: High School Diploma or equivalent
Other: Minimum of one year experience working in the medical record field and/or behavioral health field preferred. Computer experience required.
Knowledge of: State and Federal laws
Health Insurance Portability and Accountability Act (HIPAA)
Code of Federal Regulations (42 CFR Part 2)
Safety rules and procedures
Agency policies and procedures
Computer and software systems.
Word, Excel, and Microsoft Office
Fax Systems
Skills: Capacity to perform duties effectively under potential emotional stress and conflict situations.
Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.
Maintains current knowledge of applicable federal and state privacy laws (HIPAA & 42 CFR Part 2)
Name and number recognition.
Multi-Task
Abilities: Willingness and physical capability to engage in activities are essential to meet the fundamental needs of the position. This includes occasional lifting up to thirty (30) pounds.
Use of computer keyboard
Use of telephone
Standing and sitting for periods of time, bending, stooping.
Ability to see, hear, and communicate information clearly.

Responsibilities

Authorization for Release of Information rules and requirements.
Identify and Return Invalid Authorization for Release of Information forms which do not meet the requirements identified under MR-001.
Complete Release of Information missing information letter by documenting the reason for the document being invalid in writing.
Print, sign, and send release of information missing information letter to requestor with invalid release of information, and a blank release of information for completion.
Upload a copy of the release of information missing information letter and invalid release of information into the Electronic Health Record.
If appropriate, contact the client to obtain a corrected release of information.
Log all records released in the client Electronic Health Record.
Process requests for records received by phone, in-person, fax, or email according to the following schedule
Gather information and assist client/requestor to determine what records will meet the purpose of the request following minimum necessary rules.
Complete release of information
Gather client records to process request for records.
Upload authorization for release of information into Electronic Health Record
Upload request for records into client Electronic Health Record
Complete Release Invoice/Tracking document
Send records to client/requestor by secure email, postal mail, or to front office for pick-up.
DocuSign (sending)
DocuSign (completed documents)
Follow Up DocuSign requests.
Send Referrals/Orders to Outside Entities
Faxage
Prior Authorization for Medication
Forms to be Completed (i.e., Residential Administrators, FMLA, Disability Verification)
Letters
Audit (i.e., Change Healthcare, Ciox)
Social Security Administration/Opportunities for Ohioans with Disabilities
Court Orders (i.e., Drug Court/CASA/Family & Children First)
Referral Follow-Up Letters, Progress Reports
Coleman Crisis Prescreen
Probate Court (Statement of Expert Evaluation)
Conditional Release Progress Reports (monthly)
Jail Inmate Letter
Women’s Recovery Center (WRC)
Revocation of Authorization for Release of Information
Sequester client records.
Requests records from outside entities
Scan and Upload Documents into Electronic Health Record according to the Scanning and Uploading Manual.
Secure Email
Answer incoming phone calls, including but not limited to:
Performs routine pulling and re-filing of clinical charts in off-site storage upon request.
Maintains organization of off-site storage
Logs and destroys records which exceed retention period explained in Policy No.: MR-002.
Demonstrates pleasant, professional, and efficient conduct as evidenced by receiving no complaints from callers, co-workers, other agencies, etc. regarding voice tone, accuracy, and responsiveness.
Has no unexcused absence from assigned meetings and training.
Maintains agency-required annual training including client rights and grievances, safety training, infection control, HIPAA, and others.
Remains free from citations by other providers or by consumers from unethical practice and meets standard for profession.
Adheres to all organizational and departmental policies, including compliance with all behavioral and ethical expectations.
Subpoena
West Liberty staff perform receptionist duties:
Referral Contact Information
Meet Client Care Hour Expectations:
Other job duties as assigned.
Demonstrates and supports the company core values TCN C.A.R.E.S. “Commitment, Accountability, Respect, Empathy, Service”
Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
Completes all agency-required trainings