Medical Records Technician | Whitefish

Logan Health • Whitefish, MT

5d

About The Position

This position promotes the efficient operations of the assigned area(s) by performing record keeping of confidential patient information. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. What you'll be doing: We are seeking a detail-oriented and customer-focused individual to assist with daily office operations in a fast-paced, high-volume environment. In this role, you will support various functions, including preparing patient charts, managing medical records requests, and ensuring compliance with legal and HIPAA requirements. You will play a crucial role in ensuring efficient operations and creating a positive customer experience.

Requirements

• Minimum one (1) of the following required: Minimum of one (1) year work experience in administrative office. Minimum of one (1) year work experience in healthcare setting. Post high school or vocational training.
• Possess strong customer service skills, professional phone etiquette and ability to multi-task in a fast-paced environment required.
• Additional requirement for Logan Health Whitefish (LHW) assignment: Current Montana Notary must be successfully obtained within six (6) months of hire.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

• Experience with Electronic Medical Record (EMR) preferred.
• Medical Terminology preferred.

Responsibilities

• Assists with daily routine office operations.
• Serves as backup as applicable to assigned area(s).
• Promotes positive customer relations through prompt and courteous service within a fast-paced, high volume, customer focused area.
• Prepares patient charts per department procedure and as applicable to assigned area(s).
• Obtains records for patients, and assists in obtaining records for new patients as applicable to assigned area(s).
• Processes medical records requests assuring that released information meets legal/HIPAA requirements as applicable to assigned area(s).
• Prioritizes and prepares files for scanning and/or storage as applicable to assigned area(s).
• Scans documents to database and indexes per department procedure as applicable to assigned areas.
• Categorizes and organizes documents according to department protocol as applicable to assigned area(s).
• Researches and resolves issues per department procedure as applicable to assigned area(s).
• Performs quality audits on scanned images per department procedure and as applicable to assigned area(s).
• Professionally and promptly responds to requests per department protocol and as applicable to assigned area(s).
• Maintains and orders supply stock per department procedure as applicable to assigned area(s).
• Maintains equipment and coordinates repairs and service per department procedure as applicable to assigned area(s).
• Assists with copying, scanning and retrieval of information as requested.
• Assists with miscellaneous data research requests.
• Runs reports, merges and corrects information in the electronic medical record.
• Merges duplicate accounts in all applications as applicable to assigned area(s).
• Analyzes all patient type records for deficiencies in accordance with Federal and State laws as well as Medical Staff By-laws
• Maintains regular and consistent attendance as scheduled by department leadership.

Benefits

• Health, Dental, and Vision insurance
• 401(k) with generous matching
• Employer-provided life insurance
• Voluntary life and disability insurance options
• Critical Illness and Voluntary Accident options
• Employee assistance program (EAP)
• FSA
• Free parking
• Paid time off, Holiday pay, and Illness bank
• Employee referral program
• Tuition Reimbursement Program
• Logan Health Fitness Center - Waived registration fee and 1/2 off monthly membership dues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees