Medical Records Technician

UnitedHealth Group•Novato, CA

2d•$16 - $28•Onsite

About The Position

This position is Onsite. Our office is located at 75 Rowland Way, Suite 300, Novato, CA 94945. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience analyzing and solving customer problems
Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets
Ability to work fulltime, Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

Experience working within the health care Industry and with health care insurance
Clerical or administrative support background
Experience working in a metric-driven work environment
EPIC experience
3+ years of Medical Records management
Must be able to type and talk at the same time and navigate through multiple screens

Responsibilities

Manage the intake of members or the admission/discharge information post notification
Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
Handle resolution/inquiries from members and/or providers
Handle all document imaging