Medical Records Requester

Parmele Disability Advocates•Joplin, MO

8d•Hybrid

About The Position

The Medical Records Requester plays a key role in supporting paralegals and hearing attorneys by helping prepare client files for disability hearings. This position reports to a designated Team Lead and the Legal Assistant Manager. They are responsible for: Requesting medical records on behalf of clients, as directed by paralegals. Maintaining strict confidentiality and adhering to all HIPAA guidelines. Greeting and assisting clients and potential clients who visit the local office. Accurately entering and managing medical record information in the Firm’s case management software. Performing various administrative tasks to support the overall needs of the Firm. Why Should you Work at Parmele Disability Advocates? Are you looking for a career where you make a meaningful difference, where you're part of a team working toward shared goals, and where your unique background is valued? At Parmele Disability Advocates, we provide: Competitive pay A consistent Monday–Friday schedule (8:00 a.m. – 5:00 p.m.) with some flexibility Health insurance 401(k) with matching contributions Growth opportunities in a fun, energetic, and supportive environment Our mission at Parmele is to use our knowledge of disability law, along with our compassionate hearts, to zealously advocate for our clients as they pursue disability benefits, and to inspire hope in our communities. Experience: Previous legal experience or familiarity with the Social Security Disability process is not required for this role. We are committed to training the right candidates. In fact, most of our staff joined us without prior legal experience, and nearly all were new to the disability law field. What we look for are Core Competencies and Skills that help you succeed and grow within the position. Competencies and Skills: A candidate for the Medical Record Requester job role should possess the following qualities: Attention to Detail: You’re thorough, catch errors easily, and stay focused on clients' needs. Efficiency: You complete tasks accurately and quickly, understanding their purpose and impact. Client-Centered Service: You keep the client’s best interest at the forefront—whether directly interacting with them or working behind the scenes. Coachability: You’re eager to learn and open to feedback to improve performance. Technical Proficiency: You're comfortable with Microsoft Word, Outlook, and can quickly learn new platforms. Team-Oriented: You recognize your role in a larger mission and enjoy collaborating with others. Adaptability: You respond well to change, are flexible with shifting priorities, and cross-train to support evolving client needs. Problem Solving: You take initiative, make thoughtful decisions within firm guidelines, and effectively resolve challenges.

Requirements

Attention to Detail: You’re thorough, catch errors easily, and stay focused on clients' needs.
Efficiency: You complete tasks accurately and quickly, understanding their purpose and impact.
Client-Centered Service: You keep the client’s best interest at the forefront—whether directly interacting with them or working behind the scenes.
Coachability: You’re eager to learn and open to feedback to improve performance.
Technical Proficiency: You're comfortable with Microsoft Word, Outlook, and can quickly learn new platforms.
Team-Oriented: You recognize your role in a larger mission and enjoy collaborating with others.
Adaptability: You respond well to change, are flexible with shifting priorities, and cross-train to support evolving client needs.
Problem Solving: You take initiative, make thoughtful decisions within firm guidelines, and effectively resolve challenges.

Responsibilities

Requesting medical records on behalf of clients, as directed by paralegals.
Maintaining strict confidentiality and adhering to all HIPAA guidelines.
Greeting and assisting clients and potential clients who visit the local office.
Accurately entering and managing medical record information in the Firm’s case management software.
Performing various administrative tasks to support the overall needs of the Firm.
Receive and process medical record requests from paralegals
Use standardized documents to submit requests via fax, email, or provider portals
Track and upload completed records to client files within the firm’s case management system
Receive and handle inbound mail for your assigned office
Perform additional administrative duties as needed to support client service