Medical Records Coordinator

Ackerman Cancer Center•Jacksonville, FL

About The Position

Ackerman Cancer Center, a pioneering leader in cancer treatment and the only physician‑owned proton center in the world, is seeking a dedicated and detail‑oriented Medical Records Coordinator to join our team. We are committed to delivering innovative, patient‑centered care while supporting a positive work-life balance for our team members. We offer a comprehensive benefits package including medical, dental, and vision coverage, voluntary benefits, a 401(k) retirement plan, tuition reimbursement, and generous paid time off (PTO). The Medical Records Coordinator ensures accurate, timely, and compliant management of patient medical records and supporting documentation, including obtaining PCP authorizations as needed. This role works closely with clinical and administrative teams to maintain record integrity, support patient care, and ensure adherence to all regulatory requirements.

Requirements

Associate’s or Bachelor’s Degree preferred
1+ years of experience managing medical records and PCP authorizations
Strong attention to detail and organizational skills
Excellent communication skills
Professional, friendly, and confident interpersonal skills
Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment

Nice To Haves

Prior experience in a medical office setting
Experience working with Electronic Medical Records (EMRs)
Experience obtaining PCP authorizations and managing medical records
Familiarity with HIPAA compliance and records management best practices

Responsibilities

Collect, review, and maintain patient medical records, ensuring accuracy and completeness.
Obtain PCP authorizations and coordinate supporting documentation to support timely patient care and accurate recordkeeping.
Perform quality checks and audits on records to maintain compliance with internal policies and regulatory standards.
Process requests for release of medical records in compliance with HIPAA and maintain detailed release logs.
Track and update electronic medical records (EMR) to ensure current and accurate documentation.
File, retain, and archive records in accordance with company policies and regulatory requirements.
Generate reports to support records management and compliance tracking.
Identify opportunities to improve documentation processes and workflow efficiency.
Support clinic staff with medical records management and related administrative tasks.